IOI Loders Croklaan

ICT Officer - Tema

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Active since 14-09-2017 Job category IT - Services & support
Location Tema Level Professional
Educational level Bachelor / Graduate Employment type Permanent contract
Hours 40 Salary -

Summary of Position

To provide effective IT systems support, develop and implement policies and standards to drive the use of technology and to provide technological support and solutions to meet the IT needs of the company.

General Duties

First line IT support

  • Install, troubleshoot, update and maintain laptops and workstations in collaboration with the IT team in Wormerveer.
  • Configure and deploy new and refurbished workstations, laptops and peripheral equipment.
  • Install, maintain, and troubleshoot printers, copiers as well as manage toner requests.
  • Setup and support audio visual equipment for meetings, presentations and trainings.
  • Manage local Windows servers, LAN network, phone infrastructure and various applications
  • Responsible for local backup, recovery and disaster recovery planning incl. tests
  • Daily management of Microsoft Windows workplaces with associated peripherals like printers, monitors, hard drives, scanners, etc.
  • First line user-support
  • Implement new and replace existing ICT equipment
  • Execute IT projects in association with global IT, such as implementation of new server hardware, server software, storage and client software;
  • Ensure the removal and disposal of non-functional equipment with approval from supervisor.
  • Manage ICT related spares and keep IT equipment, storage and work area always clean and organized.
  • Monitor, evaluate and report all IT expenses.
  • Maintain all documents and guides pertaining to IT processes, procedures and troubleshooting.

Support of sourcing and supplier management of ICT related products and services

  • Support local ordering of ICT equipment and handling (imaging computers).
  • Support local ordering of ICT parts, printer supplies, and other, and replacing them.
  • Support management of local IT vendors, SLA’s and contracts (hardware, internet, CCTV, network, phone system).
  • Manage local supplier contact (having a good relationship with a reliable local supplier is key).

Support of setting up of the initial ICT infrastructure for a manufacturing site

  • Support the selection, procurement, and installment of network/LAN/server environment.
  • Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
  • Support the selection, contracting, and installment of Internet & VPN facilities (primary and secondary).

Provide training and guidance on ICT related matters

  • Provide training on software where needed (Windows, MS Office: Excel, Outlook etc.).
  • Inform and train users and management on local and global security policies.
  • Maintain local server based anti-virus software and report any virus infection to the IT team in the Netherlands.
  • Knowledge of SAP or other ERP’s is viewed as an asset.

Other Duties:

  • To perform any other duties as directed by supervisor.

Departmental Relations

  • Maintain contact with all Line Managers with respect to all IT request and complaints.

External Relations

  • Maintain contact with suppliers and vendors to ensure prompt response to request, complaints and SLA’s.
  • Maintaining contact with and managing third parties (specialists and/or engineers)


Responsibility for Company Asset

  • Responsible for the strict adherence to company’s confidential information and maintenance of all working equipment.


Educational Qualification

  • Bachelor’s degree in computer science or its equivalent.

Previous Experience

  • A minimum of 3 years’ experience in similar role.

Technical Skills

  • Professional knowledge of network technologies
  • Experience in handling servers and related access management control
  • Knowledge of managing Windows 7 PCs or later, Windows domains, Windows Servers 2012R2 and Active Directory
  • Experience with SCCM 2012R2 or later, MS Exchange, MS SharePoint and Office 2013 or higher is a plus
  • Good knowledge of networks equipment like switches and firewalls is an asset
  • Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
  • Willing to take ownership of issue analysis and resolution efforts and commit to 'doing what it takes' to resolve technical issues regardless of the effort or timeframe required.


  • Team player- Ability to relate and work in cooperation with people at all levels.
  • Must be proactive and exhibit good time management
  • High Level of confidentiality and integrity
  • Excellent verbal and written communication skills
  • Organisational skills and the ability to multitask
  • Flexibility and adaptability
  • Proactive and ability to take initiatives
  • Efficient, flexible and self-motivated
  • Demonstrates high level of sound work ethics and service mindedness

Company profile

The Choice for Shea and IOI Loders Croklaan

Shea grows in West-Africa only and IOI Loders Croklaan, with offices in Ghana and Burkina Faso, is active in eight countries in West-Africa.

IOI Loders Croklaan, part of the Malaysian IOI Group, is a global producer of oils, fats and nutritional ingredients. The core business is currently focused on palm oil, palm- and Shea-based fractions for applications in the food industry worldwide.

Manufacturing facilities are based in the Netherlands, United States, Canada and Malaysia and sales offices are located worldwide.


More information
This listing is a full-time job

Job category IT - Services & support
Industry / Industries Manufacturing
Region Ghana
Keywords ICT Officer

Contact information

Name Zachariah Adomako